betu-logo

Dispute Resolution Policy

1. Complaints

If you have a complaint, you can contact our customer support team via email at: support@betu.io. We will make every effort to solve your problem as quickly as possible.

2. Transaction Disputes

If you have any questions regarding any transactions on our site, you can contact our customer support team via e-mail at: support@betu.io.

In your email please specify the specific transaction and dispute details.

We will manually check any doubtful or disputed transactions. Our decision is final.

You acknowledge that:

  • If there are any discrepancies between the results and outcomes on your computer and the results on our server, the results on our server shall be final and binding.
  • If there are discrepancies between the information on your computer and the balance on our server, the balance available on the company's server is considered as the balance on your account, and this decision shall be final and binding.

3. Applicable Law and Jurisdiction

These Terms and Conditions are subject to and interpreted in accordance with the laws of Curacao, and you irrevocably submit to the exclusive (single) law of the Curacao courts of jurisdiction to resolve any disputes (including compensation claims and counterclaims) that may arise in connection with the creation, legality, effect, interpretation, action or legal relationship established by the Terms and Conditions or in any manner arising from the Terms.

18+
In order to register for this website, the user is required to accept the General Terms and Conditions.
In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the
products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced.
Betu.io is operated by BetU Curacao B.V registered under No.158488 at, Johan Van Walbeeckplein 24.
This website is licensed and regulated by Curaçao eGaming (Curaçao license No. 1668 JAZ issued by Curaçao eGaming).